Terms and Conditions
Effective Date: August 13, 2024
Last Updated: [Insert Date]
These Terms and Conditions ("Terms") apply to your purchase of products from LAFUGA.EU, the official online shop for La Fuga Limited. By accessing our website or purchasing products from us, you agree to these Terms.
Please read them carefully.
Company Information
lafuga.eu is the official website for La Fuga Limited, a company incorporated in the United Kingdom, specializing but not limited in cycling apparel and accessories.
Company Name: La Fuga Limited
Phone Number: + 44 522056896
Eligibility
You must be at least 18 years old to purchase products from our website. If you are under 18 years old, you may be able to make purchases if you are at least 15 years old and using your own payment method.
Prices
Prices: All prices displayed on the website are in GBP inclusive of VAT, and exclude shipping fees unless otherwise stated.
Customs and Duties: For international orders, customs duties and import taxes vary by country and are the buyer’s responsibility. If you refuse a package due to customs fees, it will be returned to us, and we may charge a fee for the return shipping and handling.
You can view the total price including VAT, duties (for select regions), and shipping costs on the checkout page.
Order Confirmation
When you place an order, you will receive an automatic email receipt summarizing your purchase. This is not an order confirmation. Once we confirm product availability and process your payment, you will receive a final order confirmation.
We reserve the right to cancel your order before shipment if we detect pricing errors or stock issues. In such cases, you will be informed via email, and a refund will be processed.
Payment Terms
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna and [INSERTAR]. All payments are processed securely using SSL encryption.
Your payment will be captured when the order is shipped. Payment processing is facilitated through third-party providers, including Shopify Payments and Klarna.
Shipping and Delivery
We offer shipping across Europe and worldwide through trusted courier services such as FedEx or UPS to all their international destinations. All shipments are insured, and Track&Trace information is emailed to you upon dispatch. Shipping costs and estimated delivery times will be provided at checkout.
We are not responsible for delays in customs or other processes outside of our control. You will receive tracking information upon dispatch. Shipping fees are calculated based on your location and are added during checkout.
Returns and Refunds
You have the right to cancel your purchase and return the product within 30 days of receiving it. Items must be returned in original condition, with tags and packaging intact, to qualify for a refund.
Return Process: Contact us at hello.lafuga@gmail.com to initiate a return. Once we receive the product and confirm it meets the return criteria, we will process a refund to your original payment method within 14 days.
Return Shipping: You are responsible for return shipping costs unless the item is faulty or incorrect.
Refund Reduction: If the product shows signs of use beyond basic inspection, it will not be eligible for an exchange or return and will be returned to you.
Exchanges
At La Fuga, we are happy to offer exchanges if you'd like to swap your product for a different size, color, or style. To make an exchange, please follow the steps below:
Reach out to our customer service team at hello.lafuga@gmail.com or +44 752 205 6896 with your order number and the item you wish to exchange. Indicate the new size, color, or product you’d like instead.
Please refer to our Retunr and Exchange Policy or contact us at hello.lafuga@gmail.com for more details.
Crash Replacement Policy
We offer a crash replacement service on selected products for up to 2 years after your purchase. If your gear is damaged in a cycling accident, you may be eligible for a discounted replacement. Please refer to our Crash Replacement Page or contact us at hello.lafuga@gmail.com for more details.
Gift Certificates
Gift certificates can be purchased on lafuga.eu and are valid for 45 days from the date of purchase. They are non-transferable and cannot be redeemed for cash.
Product Descriptions and Availability
We strive to ensure that all product descriptions, images, and information provided on our website are accurate. However, we cannot guarantee that colors or details will appear the same on your device as they do in person.
We reserve the right to modify or discontinue products at any time. If an item you ordered is out of stock, we will notify you and provide a refund or offer an alternative product.
Warranty
All products from La Fuga are covered by a 2-year manufacturing warranty. This covers defects in materials or workmanship but does not include damage caused by normal wear and tear or improper use.
Limitation of Liability
While we aim to provide high-quality products and services, La Fuga Limited is not responsible for indirect, incidental, or consequential damages, including but not limited to lost profits, business interruption, or loss of data.
Our liability for any claim relating to your purchase is limited to the amount paid for the product in question.
Data Privacy
When purchasing from LAFUGA.EU, we collect and process personal data necessary for order fulfillment. Please review our Privacy Policy for full details on how we handle and protect your personal information.
Changes to the Terms
We reserve the right to modify or update these Terms at any time. Any material changes will be communicated through the website or email to registered users. By continuing to use our website after updates, you agree to the revised Terms.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from your use of the website or your purchase will be subject to the exclusive jurisdiction of UK courts.
Contact Information
For any inquiries, you may contact us at:
Address: 39, Alpine View
