Frequently Ask Questions

Welcome to la fuga’s FAQ page! Below, you’ll find answers to common questions regarding our products, policies, and services. If you can’t find what you’re looking for, feel free to reach out to our support team.

1. What products does La Fuga offer?

We specialize in high-performance cycling gear, including bib shorts, jerseys, tri suits, and other cycling accessories. Our collections are designed for athletes seeking comfort, durability, and speed-enhancing features.

2. How can I choose the right size?

We provide a detailed size guide for each product on the product pages. Please refer to the guide to ensure the perfect fit. If you're unsure, contact our customer support for personalized assistance.

3. What is your return and exchange policy?

We understand the importance of getting the right fit. You can return or exchange items within 30 days of receiving your order. The product must be unused, in original packaging, and with all tags attached. For more details, visit our Returns and Exchange Policy.

4. Do you offer international shipping?

Yes, we ship worldwide! Shipping fees and delivery times vary based on your location. You can find more detailed information on shipping rates and times during the checkout process.

5. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Simply click the link provided or enter the number on our Order Tracking page to monitor your delivery.

6. Can I modify or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We aim to process orders quickly, so modifications may not be possible once the order is in processing or shipped.

7. Do you offer discounts or promotions?

Yes, we run promotions and offer discounts throughout the year. To stay updated on the latest deals, follow us on social media or sign up for our newsletter.

8. How do I care for my La Fuga cycling gear?

To prolong the life of your gear, we recommend machine washing in cold water and air drying. Avoid using bleach or fabric softeners. For detailed care instructions, please refer to the care label inside the garment.

9. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods such as Apple Pay and Google Pay.

10. Do you offer custom or team kits?

Yes! We offer custom cycling kits for teams, clubs, and events. Contact us for more information on the customization process, pricing, and timelines.

11. How can I contact La Fuga customer support?

You can reach our customer support team via email at support@lafuga.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.